Interested in volunteering in the Welcome Cabin?
Reports to: Volunteer & Community Engagement Lead
Time commitment: Flexible – ideally a regular weekly shift (minimum 2 hours)
Training provided: Yes (safeguarding, accessibility, customer service, trauma-aware communication)
Purpose of the Role
The Welcome Desk Volunteer is the first point of contact for all visitors. You create a warm, inclusive, and calm environment where everyone – from toddlers to tourists, volunteers to vulnerable individuals – feels safe and valued. You represent the heart of Stonebridge City Farm: friendly, approachable, and informed.
Key Responsibilities
- Greet all visitors warmly, offering information and reassurance as needed
- Answer questions about the farm, animals, gardens, café, events, and volunteering
- Promote and sell animal feed, ensuring safe handling and giving clear instructions (e.g. what animals can be fed)
- Sell Stonebridge products (e.g. eggs, honey, crafts), processing payments accurately via till or donation box
- Encourage donations in a friendly and non-pressured way
- Restock items, keep displays tidy, and update signage or prices if needed
- Record visitor feedback, comments, or safeguarding concerns and pass to staff appropriately
- Signpost visitors to accessible routes, toilets, quiet spaces, or first aid if needed
- Distribute maps, activity sheets, or event flyers
- Maintain the front desk area – keeping it tidy, well-stocked, and welcoming
- Assist with lost property, minor first aid queries, or emergencies by alerting staff
- Support inclusion by being patient, trauma-aware, and alert to visitor needs (e.g. SEND families, isolated older adults, refugees)
Ideal Qualities
- Friendly, patient, and confident in speaking with people from all walks of life
- Reliable, with a willingness to ask for help if unsure
- Emotionally aware and calm under pressure
- Open to learning about trauma-informed practices
- Comfortable with basic admin tasks and using printed materials
What you'll gain
- Gain valuable communication and customer service skills
- Be part of a supportive team with regular training and check-ins
- Make a real difference in helping others feel safe and welcome
- Opportunity to build confidence, meet new people, and contribute to your community
- Receive a Volunteer Skills Passport to track your development