Interested in volunteering in the Shop?
Reports to: Volunteer & Community Engagement Lead
Time commitment: Flexible – ideally a regular weekly shift (minimum 2 hours)
Training provided: Yes (safeguarding, accessibility, customer service, trauma-aware communication)
Purpose of the Role
Shop Volunteers help run Stonebridge City Farm’s small but vital retail space, offering visitors a chance to buy farm produce, gifts, toys, and animal feed. You play a key part in supporting the farm’s income while creating a friendly and accessible experience for every customer.
Key Responsibilities
- Welcome and assist customers with kindness and patience
- Sell products, including animal feed, eggs, honey, and children’s items
- Operate the till, take card or cash payments, and handle money responsibly
- Restock shelves and tidy displays, ensuring items are clean and clearly labelled
- Promote donations and explain what they support, in a non-pressured way
- Follow safety and allergy protocols, particularly for food items
- Use trauma-aware communication, especially with children, disabled customers, or anxious visitors
- Support seasonal campaigns, such as Christmas stock or special events
- Report any concerns, lost property, or issues to staff promptly
Ideal Qualities
- Friendly, patient, and happy to help people of all ages and backgrounds
- Comfortable handling money or willing to learn till operation
- Good attention to detail and care with stock presentation
- Willing to follow clear routines and safety guidance
- Open to learning and supportive of others on the team
What you'll gain
- Retail and customer service experience
- Confidence in handling money, products, and people
- A Volunteer Skills Passport recognising your growth and contributions
- A sense of pride in supporting your local charity and community
- A supportive environment to build new skills and friendships