Interested in becoming a café volunteer?
Reports to: Café Manager
Time Commitment: Flexible - ideally a regular weekly shift (minimum 4 hours)
Training Provided: Yes (food hygiene, allergens awareness, customer service, trauma-informed practice
Purpose of the role
As a Café Volunteer, you help create a warm, welcoming and inclusive space for everyone who visits Stonebridge City Farm & Gardens. You'll support the team by preparing food and drinks, serving customers and helping maintain a clean and friendly environment. The café isn't just a place to eat - it's a social lifeline for many and your role helps foster community, dignity and belonging
Key Responsibilities
- Greet customers with kindness and patience, taking orders clearly and confidently
- Prepare and serve food and drinks, following hygiene and allergy procedures
- Use the till or take cash payments, ensuring accuracy and friendliness
- Clear and clean café tables and keep fridges stocked up and looking presentable for customers
- Wash dishes and keep the kitchen area clean and safe
- Help maintain the hygiene of the kitchen
- Support stock rotation (e.g. labelling, checking dates)
- Promote daily specials, farm produce and donation options
- Offer reassurance or guidance to customers who may need extra time or support (e.g. those with disabilities, carers or anxious visitors)
- Work as part of a team, communicating any concerns or questions to café staff
- Follow food safety and allergen protocols at all times
Ideal Qualities
- Friendly, reliable and calm under pressure
- Willing to learn and follow instructions (especially around food safety)
- Enjoys working with people and as part of a diverse team with varying abilities
- Communicate with empathy, respect and inclusivitiy
- Open to inclusive and trauma-aware communication
- Basic numeracy and hygiene awareness
What you'll gain
- Practical experience in a real café environment
- Training in food hygiene, teamwork and customer service
- A Volunteer Skills Passport to track your growth and achievements
- Confidence, routine and meaningful social connections
- The chance to make a visible difference to your local community
- The opportunity to develop your skills